Portal Help

To get the most from this site and enrol in courses you must register on the site.

To register:

1. Click on the Swimming Australia logo at the top left of the page to return to the home page
2. Click on the 'Register' link in the login panel
3. Enter your details and select 'Sign up' at the bottom of the form
4. An email will be sent to your nominated email account to set your password
   1. If you didn't receive your email then,
   2. Check your 'Junk Mail' folder in your email program
   3. If it's not there contact the help desk using the 'Help Desk' in the Help Desk tab
   4. Provide them with all the contact details you used to register and they will get back to you
   5. Do not try to re-register
5. Click on the link in the email and select your password
6. Login with your email address and password

Once you have logged in you will see the Portal homepage. From this page you can open any courses or exams you've enrolled in. If you haven't enrolled in any courses then:

1. Select the 'Browse Learning' link at the top of the page
2. Look through the list of courses to find the one that you you want to enrol in
3. Select the image of the course to view the course information
4. Select 'Enrol' at the top right hand corner of the information page to enrol
5. Provide any additional information as requested
6. Open the course by selecting the 'Launch Course' link

Most courses have a certificate you can download and print at the completion of the course. There are two ways to print your certificate.

1. When you login into the portal most completed courses will have a 'Certificate' icon on their tiles.
   • If you click on the icon the site will download and open the certificate, or
2. If you open the course there will be a bar at the top of the modules page with instructions to open your certificate.
   • If you click on the bar your certificate will download and open

Remember you must complete all components of your course to receive your certificate.

We attempt to support as many browsers and browser versions as possible but you best learning experience will be had by keeping your browser up to date.

We currently support the following browsers:

• Internet Explorer 8 and above, (IE 8 does have some degraded display perfromance)
• Chrome 25 and above
• Firefox 25 and above
• Safari 6 and above including Ipad and Iphone

We've tried to make navigating this site and the courses as simple as possible but here are some extra tips to help you out.

• The logo at the top left of the screen will always bring you back to the portal homepage
• Select your name at the top right of the screen to edit your personal details
• Select 'Browse Learning' to enrol in courses
• Select the course tile to open a course

When you are in the course here are some more tips select the:

• Course title in the grey bar to take you back to the module list
• Module title in the grey bar to take you back to the first page of the module
• Portal logo at the top left of the screen to get back to the portal homepage
• 'Next' and 'Previous' buttons to work through the course
• Page icons in the top bar to go directly to a page
• Left and right arrows to view all the pages in the module.

If you have read all of these help tips and are still experiencing issues then please email the address below for your course. Someone will get back to you, normally within one business day.